Terms of Service

The service

Vortex Sync is accounting software. It keeps double-entry books, and lets you manage invoices, bills, bank lines, reconciliation and reports, and connect other software.

Vortex Sync is not an accounting, tax, legal or financial adviser, and it doesn’t prepare or file tax returns. Vortex Sync is a software company, not a bank, money transmitter or payment processor, and it doesn’t hold your money. Where you choose to pay bills by bank transfer, the payments are provided by Stripe and its partner banks, as described below. You’re responsible for the accuracy of your books and for any filings based on them. Consider having a qualified professional review them.

Your account

• You must be at least 18 and give accurate information.
• Keep your password, authenticator and recovery codes safe. You’re responsible for what’s done with your account and your API keys.
• Owners and admins decide who has access to a business and in what role, and are responsible for those decisions.

Your data

Your business’s data stays yours. You give us permission to host, process and display it only as needed to provide the service. You’re responsible for having the right to put it in Vortex Sync. Our Privacy Policy explains how we handle information.

Bank connections

If you connect a bank account, you do so through our bank connection provider and authorize us to receive that account’s details, owner names and transactions for use in your books. The provider’s own terms, shown when you connect, apply to that step. Only connect accounts you’re authorized to connect. Transactions depend on your bank and the provider, may be delayed or incomplete, and don’t replace your bank statements.

Connected platforms and AI assistants

• You choose what to connect. A connected platform’s activity posts to your books under the rules you’ve set, so review it. We aren’t responsible for what another company’s software sends or does.
• An AI assistant you connect can read the books you approved it for and suggest entries. AI output can be wrong. Nothing it suggests posts until a person approves it, and whoever approves is responsible for that entry.
• You’re responsible for what’s done with the API keys you make.

Paying bills by bank transfer

If you turn on bill pay, payment services are provided by Stripe, Inc., its affiliates and its partner banks (“Stripe”), not by Vortex Sync. By turning it on you agree to the Stripe Services Agreement, the Stripe Connected Account Agreement and the Treasury for platforms terms for connected accounts, as Stripe updates them. Stripe shows these when you set up bill pay. You authorize us to share information about you, your business and your payments with Stripe so it can provide these services, and you agree to give accurate and complete information.

• Stripe verifies your business and the people who own or run it before bill pay can be used, and may ask for more information later.
• You’re responsible for the vendor bank details you enter and for each payment you send. Check new or changed bank details with the vendor, using contact details you already have.
• Every owner of the business is emailed when a vendor’s bank details change, so a change nobody expected can be caught before the next payment.
• Bank transfers usually take a few business days. A transfer can fail or be returned by the receiving bank, and generally can’t be called back once it’s on its way. We record each payment in your books and take it back out if it fails or is returned.
• Questions about a payment, or a complaint, go to support@vortexsync.ai. We’ll look into it and, where needed, raise it with Stripe.

SMS messaging terms

Program: Vortex Sync Account Alerts sends text messages about your own account to users who have opted in, such as work waiting for approval, problems that need you, and invitations. We don’t send marketing messages by text.

How you opt in: by entering your mobile number and checking the unchecked consent box on your account page. Consent is not a condition of using Vortex Sync.

• Message frequency varies with activity on your account.
• Message and data rates may apply.
• Reply STOP to any message to opt out. You’ll get one confirmation and no further texts unless you opt in again. Reply START to resume.
• Reply HELP for help, or contact support@vortexsync.ai.
• Carriers are not liable for delayed or undelivered messages.

Your mobile number and consent are handled as described in our Privacy Policy and are never shared with third parties for marketing or promotional purposes. Full details: SMS Policy.

Acceptable use

Don’t use Vortex Sync for anything illegal or fraudulent, to keep false records, to get into anyone else’s data, to interfere with the service or test its security without our written permission, or to resell it without our agreement. We may suspend access to protect the service, its users or the public.

Fees

If Vortex Sync charges fees for your account, we’ll tell you what they are before they apply. Banks, platforms and other services you connect may charge their own.

Each new business starts with a free trial. Nothing is charged when it ends. If no plan has been chosen by then, the business’s books become read-only, with everything still there to see and download, until an owner chooses a plan.

Ending use

You can stop using Vortex Sync at any time. We may suspend or end access for a serious or repeated breach of these terms, or with reasonable notice for any other reason. Ask us about exporting your records. Reports can be downloaded at any time while you have access.

Disclaimers and limitation of liability

The service is provided “as is” without warranties of any kind, to the extent the law allows. To the maximum extent the law allows, Vortex Sync isn’t liable for indirect, incidental or consequential damages, lost profits, penalties or tax consequences, or for losses caused by banks, carriers, platforms, AI assistants or other third-party services. Our total liability for any claim is limited to what you paid us for the service in the 12 months before it arose.

Changes and contact

We may update these terms and will post the new version here with a new date. If a change is significant, we’ll tell account owners. Questions: support@vortexsync.ai.